Suggested Minimum Workstation Requirements:
CollectMax requires a PC with a Pentium III (or equivalent AMD) 1.6 gigahertz (GHZ) processor or higher, 512 MB RAM or higher, with a minimum 200 MB of free hard disk space. A CD-Rom Drive is required on each PC for installation of the software. The program also requires a SVGA or higher resolution monitor with at least a 800x600 pixel display, and a mouse.
Supported Windows Operating Systems:
Microsoft Windows 2000 (with Service Pack 2 installed), Windows NT (with Service Pack 6 installed), Windows XP Professional (with Service Pack2), Windows Vista Business, and Windows Vista Ultimate.
Please note, when using Windows XP or Windows Vista as the workstation operating system, unrestricted user login codes are required.
Non-Supported Windows Operating Systems:
Windows ME, Windows XP Home, Windows XP Media Center Edition, Windows Vista Home Basic, and Windows Vista Home Premium are designed for home use and are not supported.
Networking Options:
CollectMax can be used in a network environment via a peer-to-peer arrangement or using a dedicated file server. A dedicated file server is preferred for stability and performance reasons. Only Windows networking options are supported. Novell Netware is no longer supported for new CollectMax installations.
Wide Area Network (WAN) configurations and Windows Terminal Services configurations are not supported. Citrix XPA or XPE is recommended for those customers requiring an application server environment
Connections from workstations to servers must support TCP/IP protocol that can be validated from each workstation using a “PING [ServerName]” command.
For network installations, a third party software license called Advantage Database Server (ADS) is installed on your server in order to run CollectMax across your network. ADS is provided by JST along with the CollectMax installation CD.
It is required that all customers run the most current release of ADS in order to receive CMWin program updates, enhancements, or additional modules. JST will send an upgrade notification when and if the ADS license needs to be upgraded. Effective 12/31/2006, JST will not be able to update any installations that are not running ADS version 8.x.
Peer-to-Peer Arrangements:
Peer-to-peer licenses are limited to a maximum of 5 workstations. Requirements for the
computer that is housing the CollectMax data are the same as what is required for the
workstation with the exception of the RAM. The Peer-to-Peer server must have an
approved version of the Windows Operating System and at least 1 gig of RAM. Additional
hard drive space may be required depending on the data size.
Dedicated File Server Arrangements:
Windows 2000, and Windows 2003 are supported as dedicated server network solutions.
Dedicated File Servers must have at least a Pentium III (or AMD equivalent) 1.8 GHz
processor, and 1 GB RAM. These requirements depend on the workstation machines,
number of workstations, and amount of data traffic. It is recommended that the server
have at least as much RAM, preferably double the amount of RAM, and be as fast as the
CPU on the fastest workstation machine. Systems supporting 10 or more workstations
should have minimum of 4 GB RAM.
For systems supporting 25 or more workstations, JST strongly recommends the use of a
file server that is exclusive to the CollectMax program and associated database software.
PC Anywhere / GoToMyPC Requirement:
In order for us to provide you with timely technical support, a communications program
called pcAnywhere for Windows (version 10.5 or higher) is required to be installed on at
least one computer using CollectMax. The pcAnywhere connection must be established via
the internet. Dialup connections are not permitted.
As an alternative to pcAnywhere, you may use one of two internet based services called
GoToMyPC.com or LogMeIn.com. To establish an account with GoToMyPC.com or
LogMeIn.com, please go to their respective website at www.GoToMyPC.com or
www.LogMeIn.com. Both products require either a monthly or annual contract. JST must
be able to perform a data file transfer using Customer’s communications software. Please
be certain that the selected product option provides that capability.
In the event of a support problem relating to a particular workstation, there may be an
occasion where it is necessary to connect directly to that computer in order to offer a
solution. If such a situation occurs, it may be necessary to install the communications
program on that workstation and provide a means of connection.
Word Processing:
Microsoft Word 2000-2007, or Corel WordPerfect 9.0-13.0 are required to be installed on
each PC. Some installations may experience compatibility issues between WordPerfect and
some versions of Windows. If so, Microsoft Word may be the recommended word
processor. Either Word or WordPerfect must be selected as the default word processor for
all systems using CollectMax. All workstations must use the same version of the selected
word processor.
User Defined Reports:
Versions 2.0 and above of CollectMax include a module called Simple Data Extraction as a
solution for creating easy to use user defined reports. Reports created using this feature
will require a program such as Microsoft Excel in order to open the reports once they have
been generated.
CollectMax Features that Require MS-Excel:
CollectMax contains both standard and optional features that require the use of Microsoft
Excel. For example, many reports offer the option to output the report to an XLS file
format. In order to use such features, it is required that the user have Microsoft Excel 2000
or higher installed on their workstation.
Credit Bureau Reports:
The CM550 and CM560 editions of CollectMax have been designed to interface with a
software program named Smart.Alx iPortal. By using this program in conjunction with reports. Current credit bureau
membership and an internet connection are required to access the bureaus. TransUnion,
Experian, and Equifax are supported. To order SmartAlx iPortal, contact Ique, Inc., at
(800) 257-6963 or www.smartalx.com.
Daily Backup Procedure:
A daily backup procedure to a removable storage media is highly recommended for all
users, especially for network systems. At a minimum, a full backup of the CollectMax
folder, as well as the Images folder (for Customers with the Document Imaging Module)
should be part of a Daily Backup Program. CollectMax includes a ‘Snapshot’ utility which
creates and maintains a compressed copy of only the data files but is not a replacement for
the daily backup process. Snapshots have a 4 gigabyte limit.
An uninterruptible (battery back-up) power supply (UPS) is required on the server unit for
network based systems. Due to the high risk of data loss and file damage, CollectMax
programs running on a network without a UPS on the server cannot be supported.
Harmful Programs/Spyware Warning:
Precautions should be taken to avoid downloading via the internet Spyware type programs.
Spyware programs are a serious concern because they gather personal data and other
information to be transmitted back to an external company. Spyware programs have also
been associated with serious computer stability problems including crashing database
applications such as CollectMax and entire systems.
Unfortunately, Spyware programs can be accidentally installed when downloading other
seemingly harmless programs or clicking on the wrong button on a website. There are
utilities available to identify and remove these programs from your system. Your hardware
technician can advise you of such utilities.
* Specifications subject to change without notice.
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