Workstation Requirements
Minimum Requirements for Workstation
- CPU – 1.6 Ghz Pentium (or AMD equivalents)
- RAM – 1 GB 200 MHz
- Hard Drive Space – 400 MB
- Resolution – 1024 x 768
- Operating System – Windows 2000 SP2
Suggested Requirements for Workstation
- CPU – 3.0 Ghz Pentium (or AMD equivalents)
- RAM – 2 GB 400 MHz
- Hard Drive Space – 400 MB
- Resolution – 1280 x 1024
- Operating System – Windows 7 Professional 64 bit
Supported Windows Operating Systems
Microsoft Windows 2000 (with Service Pack 2 installed), Windows NT (with Service Pack 6 installed), Windows XP Professional (with Service Pack 2 installed), Windows Vista Business, Windows Vista Ultimate, Windows 7 Professional, and Windows 7 Ultimate.
Please note, when using Windows XP, Windows Vista, or Windows 7 as the workstation operating system, unrestricted user login codes are required.
Netbooks cannot be used for running CollectMax due to their resolution and RAM limitations.
Non-Supported Windows Operating Systems
Windows ME, Windows XP Home, Windows XP Media Center Edition, Windows Vista Home Basic, Windows Vista Home Premium, Windows 7 Starter, Windows 7 Home Basic, and Windows 7 Home Premium are designed for home use and are not supported.
Networking Options
CollectMax™ can be used in a network environment via a peer-to-peer arrangement or using a dedicated file server. A dedicated file server is preferred for stability and performance reasons. Only Windows networking options are supported. Novell Netware is no longer supported for new CollectMax™ installations.
Wide Area Network (WAN) configurations and Windows Terminal Services configurations are not supported. Citrix is recommended for those customers requiring an application server environment.
Connections from workstations to servers must support TCP/IP protocol that can be validated from each workstation using a “PING [ServerName]” command.
For network installations, a third party software license called Advantage Database Server (ADS) is installed on your server in order to run CollectMax™ across your network. ADS is provided by JST along with the CollectMax™ installation files.
It is required that all customers run the most current release of ADS in order to receive CMWin program updates, enhancements, or additional modules. JST will send an upgrade notification when and if the ADS license needs to be upgraded. JST will not be able to update any installations that are not running ADS version 8.x.
Peer-to-Peer Arrangements
Peer-to-peer licenses are limited to a maximum of 5 workstations. Requirements for the computer that is housing the CollectMax™ data are the same as what is required for the workstation with the exception of the RAM. The Peer-to-Peer server must have an approved version of the Windows Operating System and at least 2 gig of RAM. Additional hard drive space may be required depending on the data size.
Dedicated File Server Arrangements
Windows 2000, Windows 2003, and Windows 2008 are supported as dedicated server network solutions. Dedicated File Servers must have at least 2 GB RAM. Server requirements depend on the workstation machines, number of workstations, and amount of data traffic. It is recommended that the server have at least as much RAM, preferably double the amount of RAM, and be as fast as the CPU on the fastest workstation machine.
Systems supporting 10 or more workstations should have minimum of 4 GB RAM.
For systems supporting 25 or more workstations, JST strongly recommends the use of a file server that is exclusive to the CollectMax™ program and associated database software.
For planning purposes, figure on 1 GB of server hard drive space for the CollectMax program and the Advantage Database Server (ADS) program. Though data size can vary between installations, 1 GB per every 10,000 accounts can be used for planning purposes. Be sure to consider hard drive space for any imaging files that may be stored on the server if you plan to use the imaging module with CollectMax.
Existing customers should contact JST when planning a server change or upgrade to ensure that the ADS version and configuration are correct.
Remote Support Requirement
In order for us to provide you with timely technical support, a communications program called LogMeIn Rescue is used by our support staff as a means of connectivity. Customers are required to have high speed internet access in order for our technicians to access their PC remotely. Dialup connections are not supported. LogmeIn Rescue provides end-to-end256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation.
This service allows our technicians to connect to any client workstation and/or server in your office at no cost to your firm in a matter of seconds. No pre-installation of software is needed. Internet access is required for connection as the end user will need to enter a PIN number given to them by the technician at the logmein123.com website. The end user will also be required accept the connection.
In the event of a support problem relating to a particular workstation, there may be an occasion where it is necessary to connect directly to that computer in order to offer a solution.
Other methods of remote connection are not supported.
Word Processing
Microsoft Word 2000-2010, or Corel WordPerfect 9.0-12,0, X3, and X5 are required to be installed on each PC. Corel X5 requires Service Pack 1. Corel WordPerfect X4 is not compatible with CollectMax.
Some installations may experience compatibility issues between WordPerfect and some versions of Windows. If so, Microsoft Word may be the recommended word processor. Either Word or WordPerfect must be selected as the default word processor for all systems using CollectMax. All workstations must use the same version of the selected word processor.
CollectMax™ Features that Require MS-Excel
CollectMax™ contains both standard and optional features that require the use of Microsoft Excel. For example, many reports offer the option to output the report to an XLS file format. In order to use such features, it is required that the user have Microsoft Excel 2000-2010 installed on their workstation.
Versions 2.0 and above of CollectMax™ include a module called Simple Data Extraction as a solution for creating easy to use user defined reports. Microsoft Excel 2000-21010 is required in order to open the reports once they have been generated.
Daily Backup Procedure
A daily backup procedure to a removable storage media is highly recommended for all users, especially for network systems. At a minimum, a full backup of the CollectMax™ folder, as well as the Images folder (for Customers with the Document Imaging Module) should be part of a Daily Backup Program.
Uninterruptible Power Supply
An uninterruptible (battery back-up) power supply (UPS) is required on the server unit for network based systems. Due to the high risk of data loss and file damage, CollectMax™ programs running on a network without a UPS on the server cannot be supported.
* Specifications subject to change without notice